Delivery Information

UK Delivery - Delivery costs £6.00 per order and is for a ‘Royal Mail Special Delivery’ service.

International Delivery - The parcel will be sent by ‘Royal Mail International Signed For’ service.

Each piece of jewellery bought from our web-site is specially hand-made when you order. As a result of this, please allow a possible 2 - 3 weeks from placing your order to receipt of your jewellery. 

Our 18ct solid gold jewellery will take slightly longer to make so delivery times will be 4 - 6 weeks.

Most of the time your orders are dispatched in a few days. But if you have left it a bit late and need something sooner, or by a specific date, then add a little note to your order. For real emergencies why not give us a call (we've got more than one husband out of a sticky situation!)

We always use Royal Mail Special Next-Day service to deliver our orders, this is very secure and will require someone to sign for your parcel. The afternoon before your parcel is due to be delivered you will receive a Dispatch Notification via e-mail (this way you'll know when to look out for the postman!) If you need to trace your parcel then please don't hesitate to contact me for your tracking number. You can e-mail me at info@alexmonroe.com or call 02077038507 and ask for Tom.

Do also keep in touch on our Facebook page, or follow Alex on Twitter.

Return Information

All of our Jewellery is hand made specially to your requirements, so we are unable to offer refunds for pieces commissioned, unless the item is faulty. Please contact us within 14 days of receipt to arrange the return of the item or items. They must be sent back in their original, unworn condition. We will then arrange the exchange.

For hygiene reasons, we are not able to accept returns on Earrings unless they are faulty.

When ordering Rings, it is the customers responsibility to ensure that they have ordered the correct size. A Ring ordered in the incorrect size can be re-sized, but this will be subject to a charge.

If you should receive a faulty or damaged item, please notify us within seven days.

To arrange a return, or if the item you received is faulty or is not what you originally ordered, please email info@alexmonroe.com quoting your name and address, details of the product, the reason for return and whether you require a refund or replacement. We will then advise on how to proceed with the return.

The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot be held responsible for returns that are lost in transit.

If you are returning an item to us for a refund or an exchange, the cost of returning the item to us is your responsibility. Your original postage costs will not be refunded unless the item you received was sent in error or is faulty (providing we are notified of faults within 7 days of receipt).

All products to be returned must be carefully repackaged in their original packing and be in an unworn condition. We will not exchange goods that have been worn, do not have their original packaging or show obvious signs of abuse. In this instance, the goods will be returned to the buyer at their own cost.