In light of the current situation, we wanted to let you know that at the moment, it is still business as usual at Alex Monroe. We are checking official guidelines daily, and ensuring the necessary precautions are in place to maintain the health and wellbeing of our customers and staff.
Online Orders, Shipping and Returns
We are still shipping online orders, however our Web team operates entirely in house, and we are currently a little under resourced. Orders will still reach you, however please note this may now take up to 2 weeks. We have extended our returns policy to 90 Days from date of purchase, and we will do our best to process your return as quickly and efficiently as we can. As official advice changes, please bear with us and, as always, our Customer Care team will continue to be on hand to answer any questions you may have. You can contact them here.
Repairs & Reconditioning, and Bespoke
Our Repairs and Reconditioning Service is currently on hold. Please rest assured that any pieces already booked in for repair or reconditioning are completely safe and will be processed and completed by our Customer Care team and Workshop when things return to normal. For the time being, we would kindly ask you not to send your treasured pieces into us.Our Bespoke team are still pottering away in our Design Studio making beautiful things — we just kindly request that any consultations take place via email or Skype / FaceTime.
Alex Monroe Boutiques
We have made the decision to close both our London Bridge and Covent Garden boutiques until further notice.
We would also like to take this opportunity to encourage our community to support small businesses wherever they can. We work with wonderful stores around the globe, and you can find your nearest stockist of Alex Monroe here. Please bear with us as official advice changes, and a huge thank you for your understanding and continued support — we are so touched every day at how much our jewellery means to people.
Head over to our Instagram and nominate a key worker who's going above and beyond in this time of crisis, to receive an Alex Monroe treasure!