Free UK Delivery   |   Free UK Returns

 

Returning your order

If for any reason you are not completely satisfied with your online purchase and would like to return the item for a refund, please return the item to us within 28 days of receipt of your purchase.

Exempt from any refund are Bespoke commissions, made to order items or jewellery altered to a customer request.

To return an item to us, please follow the below steps

Fill out the Returns Form that is included with your delivery or download and print a copy here:

Package your item/s in the original box. You can re-use the resealable envelope it arrived in to securely seal it.

Create your free UK return postage label from the Royal Mail site here:

You'll receive an email with your postage label.

Either print the label at home or take the label into your local Post Office and they'll print it for you.

Affix the pre-paid return postage label on the package.

Keep a record of the tracking number.

Alex Monroe Ltd. does not accept any responsibility for return postage costs incurred by opting not to use our pre-paid Free UK returns label, nor for any items lost, stolen or damaged in transit. These responsibilities are those of the customer.