Delivery Information
Christmas Delivery - Last Order Dates
Order by these dates to receive your items by Christmas Eve. They apply to in-stock items only.
UK Delivery
Standard Delivery - Wednesday 16th December 2026
Express Delivery - Monday 21st December 2026 (before 1pm)
Next Day Delivery - Tuesday 22th December 2026 (before 1pm)
International
Standard International Delivery - Thursday 10th December 2026
Made to Order pieces: the estimated lead time is shown on each product page. If your order includes a made-to-order piece, the whole order ships once every item is ready, so please allow for that. Need it sooner? Contact our Customer Care team and we’ll see what we can do.
Orders placed after these dates will still be dispatched, but we can’t guarantee delivery by Christmas. We’d recommend ordering early, as delivery and customs delays are more likely in the run-up to Christmas.
UK Delivery
Including the Channel Islands and Isle of Man
Orders are dispatched 5 days a week (Mon - Fri), excluding Bank Holidays.
Delivery times are for in-stock products only.
We don't split orders for delivery so if your order contains multiple items of which at least one is Made to Order then we will dispatch your entire order once all items are ready.
Once your order has been dispatched, we will send you an email confirmation.
Standard Delivery - Free (orders over £75)
UK Standard Delivery is free on all orders over £75. Orders under £75 cost £5.
Delivery will take 3-5 working days and is dispatched via Royal Mail Tracked 48.
You will receive tracking details once your order is dispatched.
Express Delivery - £6
UK Express Delivery will take 2-3 working days and is dispatched via Royal Mail Tracked 24.
You will receive tracking details once your order is dispatched.
Next Day Delivery - £10
UK Next Day Delivery is £10 or Free for orders over £1,000 on all UK orders placed before 1pm Monday to Friday.
Orders placed after 1pm, or on a Weekend or Bank Holiday will be dispatched the next working day.
We use Royal Mail Special Delivery, so your order will be tracked and require a signature on delivery.
You will receive tracking details once your order is dispatched.
Click & Collect - Free
Click & Collect is available to both of our London Boutiques and is free of charge
Please allow 1-2 working days for your order to be available for collection in-store.
A member of our Boutique team will contact you once your order is ready to collect.
International Delivery
Local sales tax & customs fees applicable
We are unable to deliver to PO Boxes, with the exception of Dubai where all delivery addresses must be to a manned PO Box.
EU orders:
Now the UK has left the EU, please note there has been a significant change in the way they handle taxes for our EU customers.
We do not charge VAT (UK tax at 20%) on your purchase, this will be automatically removed from your order at checkout once you have entered your shipping address.
You may be required to pay the relevant domestic sales tax rate, applicable customs, plus your local authority's handling charge when your item arrives. These charges are payable by the customer (where applicable) and we do not currently cover these costs.
International Standard Delivery - £10
International Standard Delivery is £10 on all orders.
Delivery will take 5-7 working days for Europe, 7-9 working days for the Rest of the World and is dispatched via Royal Mail International Tracked & Signed Service.
We ship to the following countries:
- Austria
- Australia
- Belgium
- Bulgaria
- Canada
- China
- Croatia
- Cyprus
- Czechia
- Finland
- Gibraltar
- Greece
- Hong Kong SAR China
- Hungary
- Iceland
- Ireland
- Italy
- Japan
- Luxembourg
- Malta
- Netherlands
- New Zealand
- Norway
- Poland
- Portugal
- Saudi Arabia
- Singapore
- South Africa
- South Korea
- Spain
- Sweden
- Taiwan
- United Arab Emirates
- United States
You will receive tracking details once your order is dispatched.
How your order will arrive
Your jewellery will arrive in an Alex Monroe presentation box. All of our boxes have brushed recycled cotton inserts and are made with FSC certified and uncoated paper, so it can be easily recycled.
They are made entirely from recycled materials and are fully recyclable.
Your order will be dispatched in an unbranded peel-and-seal brown mailing box.
All gift vouchers will be sent in a rigid envelope to help prevent damage whilst in transit.
Books will be sent in protective cardboard wrap packaging to help prevent damage whilst in transit.
