Alex Monroe Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Alex Monroe Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What personal information do we collect?
We may collect the following information:
Your name, email address, phone and mobile phone numbers, home address, shipping and payment card billing address, IP address, shopping history, date of birth and any other information you may give us.
Cookies. What are these tasty morsels?
What we do with the information we gather?
There are a few reasons that we require this information. We will use it to provide the products or services that you have asked for and to provide you with a personalised shopping experience. For customer care purposes to allow us to answer your enquiries and any future communications with you. For internal record keeping and accounting requirements.
We will never store your payment details, whether they be debit or credit card details of Paypal account login information. You can opt to store them via our secure card processing company ‘Braintree’ to allow for quicker purchasing in the future. Any information you choose to store with them is stored in a secure and encrypted format, and in full compliance with PCI DSS (Payment Card Industry Data Security Standards) regulations. Alex Monroe Ltd, or anybody else does not have access to any of your securely saved information.
We collect and use third parties to collect and share with us anonymised information from visitors to our site and analyse it to get a better understanding of how people use our website to help us improve the experience that we provide.
If you have consented to receive marketing emails from Alex Monroe Ltd then we may use the information you give us to provide you with more personalised and relevant content.
Protecting your personal information
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We use a Secure Socket Layer (SSL) encryption on our site which encrypts your information, preventing it from unauthorised use.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
We offer the chance to receive updates, news, early access to Archive Sales, Trunk Shows, new collection and product launches, events and more via our email mailing list. We will only send you these communications if you proactively consent by opting-in to receive them. If you wish to unsubscribe from these messages, you can do so at any time via any newsletter that you have received from us or by emailing us directly at email@example.com or by calling our Customer Care team on +44 207 378 6061.
Controlling your personal information
You have the right to see the information we hold about you. If you would like a copy of your personal information, please contact us at firstname.lastname@example.org.
You also have the right to review and update your personal details. You can do so by logging into the ‘My Account’ section of the site and updating your information.
If you need to remove or change saved credit/debit card details, then please contact our Customer Care team and we will be able to help with your request.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
There are a number of different types of cookie that we use on our site.
Website functionality cookies are used to provide the online services required for our site to function and are essential for us to be able to do so. These enable features such as the shopping cart, wishlist and account functionality.
Website analytics cookies are used to track how customers use and interact with our website. These include counting the number of visitors to our website. This helps us improve the experience for customers.
By using our site, you agree to us placing these sorts of cookies on your computer or device and accessing them when you visit the site again in the future. You can delete any cookies that are stored on your device by following the instructions in the relevant help section of your chosen browser. Please be aware that by removing these cookies it may impact your browsing experience when using the site.