Working at Alex Monroe
At Alex Monroe we design, manufacture and sell beautiful jewellery. We’re really all about people. We have a wonderful bunch of people working here, and a wonderful lot of customers too!
Everything is handmade right here in the UK by skilled craftspeople, from our fantastic newly built workshops in the heart of London. Our purpose built flagship store in London Bridge also houses our Bespoke department and our Sales and PR team.
It’s a fun place to work, very exciting and ever growing. Often fast paced and very busy. We all love what we do and that is reflected in our work ethic. We take our work seriously but have fun while we do it.
We value diversity, creativity, and individuality. To work here it’s a great help if you’re an energetic, flexible, and are generally a yes-can-do kind of a person.
Because it’s such a fun place to work jobs don’t come available very often. But when we find a real star we do everything we can to keep them. So watch this space and we’ll keep you informed of any changes!
Many thanks,
Alex Monroe (Founder)
Current Vacancies:
Jewellery Retail and Customer Care Assistant
Alex Monroe jewellery is synonymous with a very British sense of style and a much-loved brand worldwide. Each and every piece is individually designed and handmade in England by Alex and his team. If you take pride in selling beautiful, high-quality products with impeccable customer service we may just have the perfect opportunity for you!
Summary of role and responsibilities
Tell our brand story and develop and maintain friendly and ongoing relationships with customers wherever possible.Respond to all email enquiries received through the Alex Monroe website via Freshdesk, and Live Chat messages in a timely manner, keeping a warm and friendly yet professional tone.Handle Alex Monroe customer service telephone calls, driving sales wherever possible, in line with the brand’s ethos.Administer all pieces of jewellery received into Alex Monroe for Repairs & Reconditioning, providing an assessment of the piece, accurate logging and efficient service.Liaise constructively and build good working relations with clear communication to all other departments and colleagues across the company.What you will bring to the role
- An experienced luxury retail sales rep, preferably from a Jewellery background with a proven sales record.
- Prior knowledge of jewellery, metals, diamonds and gemstones would be beneficial.
- Confidence in sharing knowledge with new and existing members of your team.
- A keen eye for detail.
- Good administrative and organisational skills.
- An interest in operational procedures.
- Excellent customer service and interpersonal skills.
- Passion and enthusiasm that is exuded and infectious to others!
If you have a genuine passion for our jewellery, experience of working in a luxury retail environment and the skills to provide outstanding customer service, we'd love to hear from you. Please upload your CV and covering letter here explaining what you can bring to the team by 9th April 2021. It is with regret that due to the high volume of applications we will only be able to respond to shortlisted candidates.
Bench Worker
Summary of role
As a member of the Alex Monroe production team, work as Bench Jeweller producing orders with a meticulous eye for detail in a timely manner.As part of the team, you will be required to undertake all aspects of the role ensuring that finished pieces are produced to Alex Monroe’s high-quality control standards, working to tight deadlines and proactively contributing to the smooth running of the department.The ability to work in a busy team and pro-actively contribute is essential.Specific Responsibilities
Production
- To report to the Head of Production daily and work through the orders set within the time frame according to specification and to a high quality.
- Seeing individual orders through all stages of making.
- Working mainly with silver.
- Opportunities to expand into working with fine gold.
- Cleaning up castings.
- Soldering.
- Use of the puk welder.
- General bench work such as re-texturing, riveting, re-sizing rings, beading, wirework, assembly, polishing and quality control.
- Stone setting would be an advantage.
- Anticipate as early as possible any potential production issues and delays and report to the production managers.
- If required, provide production support to the Design department and Repairs department.
- Assisting with general Workshop upkeep on a daily basis and running the occasional errand.
- Willingness to take on responsibility for certain Workshop operations.
- Taking part in company events when help is required, eg PR and client events,
jewellery school
- 2-3 years of benchwork experience.
- Educated to degree level/relevant qualification in jewellery design/production.
- Demonstrable experience in producing jewellery in a commercial workshop environment.
- Responsible and well organised - the role-holder will need to keep track of their orders whilst they are at the platers or setters and ensure that all is completed on time.
- A meticulous eye for detail and working to specification as each piece of jewellery is hand finished in our London workshop.
- Reliable, responsible and organised with good time management is essential.
- Enthusiastic, positive with a creative approach and a passion for jewellery and the Alex Monroe brand.
- A self-starter who can work autonomously and use their own initiative, but also works well as part of a team when required.
- Team player who will go the extra mile to help a colleague.
If you have a genuine passion for our jewellery, experience of working in a production team and the skills to create beautiful jewellery we'd love to hear from you. Please upload your CV and covering letter here explaining what you can bring to the team by 9th April 2021. It is with regret that due to the high volume of applications we will only be able to respond to shortlisted candidates.
