Working at Alex Monroe

Working at Alex Monroe

At Alex Monroe we design, manufacture and sell beautiful jewellery. We’re really all about people. We have a wonderful bunch of people working here, and a wonderful lot of customers too!

Everything is handmade right here in the UK by skilled craftspeople, from our fantastic newly built workshops in the heart of London. Our purpose built flagship store in London Bridge also houses our Bespoke department and our Sales and PR team.

It’s a fun place to work, very exciting and ever growing. Often fast paced and very busy. We all love what we do and that is reflected in our work ethic. We take our work seriously but have fun while we do it.

We value diversity, creativity, and individuality. To work here it’s a great help if you’re an energetic, flexible, and are generally a yes-can-do kind of a person.

Because it’s such a fun place to work jobs don’t come available very often. But when we find a real star we do everything we can to keep them. So watch this space and we’ll keep you informed of any changes!

Many thanks,

Alex Monroe (Founder and Creative director)


Check back soon...

Current Vacancies

Boutique Manager

37 Snowsfields, Bermondsey, London
Full time
Salary: Competitive

The Role

We are looking for an enthusiastic Boutique Manager to lead the team at our Snowsfields destination boutique.

Your main challenge will be to maintain and grow current business levels, following the opening of our Covent Garden Boutique.

There is huge potential for us to grow in SE1, and we want you to help us increase brand awareness, and drive sales in line with the brand’s ethos and identity.

We are looking for someone who is self motivated, with creative ideas and a passion for our brand.

You will love being on the shop floor and building relationships with customers, whilst your communication skills will enthuse and drive your team.

Summary of role and responsibilities:

Maintain our current business, whilst increasing brand awareness for Alex Monroe in the SE1 area, driving sales in line with the brand’s ethos and identity.

Develop a clear and innovative strategy for the store, with a strong focus on customer experience. Ensure the creative heart of the Alex Monroe brand is always maintained, and customers can discover our jewellery in ways that will surprise and delight them.

Ensure your team constantly provide above-and-beyond customer service, in a warm and welcoming atmosphere. Develop and maintain friendly and on-going relationships with customers wherever possible.

Alex Monroe jewellery always tells a story, and should be presented in such a way to reflect this, allowing customers to fall in love with new pieces, and be excited by discovering details. Work with our Visual Merchandiser to maintain the look and feel of the store, ensuring our appearance is immaculate at all times.

As necessary, work with the Brand Manager / Press Officer, Floral St Boutique and eCommerce teams to ensure a joined up approach to the representation of the Alex Monroe brand, proactively building excellent communication and working relations across all departments, and our three sites.

Key Responsibilities: 

  • Determine the needs for staff coverage, and conduct recruitment accordingly, developing clear and appropriate roles and responsibilities.

  • Manage staff rotas ensuring either yourself as Manager, or a Senior Sales Associate is present at weekends and busy periods.

  • Monitor and manage holidays and sickness, doing what you can to support your team and maintain their well-being.

  • Train new staff members on all things ‘Alex Monroe’; from our sales style, policies, systems and procedures, through to brand and product knowledge, and encompassing our important repair and reconditioning aftercare services.

  • Provide on-going and ‘in the moment’ feedback and support to the individuals in your team, offering new challenges and development opportunities where possible.

  • Ensure your team receives consistent on-the-job training, from new pieces and collections, to any changes to our policies and systems.

  • Implement and maintain security measures to ensure staff safety, and stock security.

  • Sustain sales performance and profitability whilst offering a friendly, inclusive and relaxed, ‘attainable luxury’ shopping experience.

  • Develop your own encyclopaedia-like knowledge of the Alex Monroe brand, and all of our jewellery.

  • In addition, work with our Bespoke Manager to ensure you are highly literate in our Bespoke service, and can work with customers on the first stage of their Bespoke journey.

  • Demonstrate sales leadership for staff by projecting a positive attitude, and playing an active selling role on the shop floor.

  • Ensure our Snowsfields store is a fascinating and engaging experience for customers. Plan, organise and staff regular events and sales initiatives such as product launches, talks / Q&A’s, teaching and demonstrations.

  • Liaise with, and utilise support from the AM Trading Team, to plan new activity and maximise company-wide sales opportunities.

  • Oversee the creation of store-specific content for AM’s social media channels.

  • Ensure stock levels are well maintained and managed, with an accurate inventory, and a mix of styles and sizes to meet market needs.

  • Report to the Board on quarterly figures.

  • Ensure that the appearance of our Snowsfields store is maintained with pride; the jewellery should be neat, clean and tarnish-free, the store itself is tidy and cleaned daily, with no clutter at the till area. Plants are watered, and Flowers are given fresh water.

  • Ensure all tasks are completed to deadline and to the standards required – delegating operational duties where appropriate.

  • See the full job specification and apply here.

  • Applications close Oct 4th 2019.

  • It is with regret that due to the high volume of applications we will only be able to respond to shortlisted candidates.

Working at Alex Monroe

At Alex Monroe we design, manufacture and sell beautiful jewellery. We’re really all about people. We have a wonderful bunch of people working here, and a wonderful lot of customers too!

Everything is handmade right here in the UK by skilled craftspeople, from our fantastic newly built workshops in the heart of London. Our purpose built flagship store in London Bridge also houses our Bespoke department and our Sales and PR team.

It’s a fun place to work, very exciting and ever growing. Often fast paced and very busy. We all love what we do and that is reflected in our work ethic. We take our work seriously but have fun while we do it.

We value diversity, creativity, and individuality. To work here it’s a great help if you’re an energetic, flexible, and are generally a yes-can-do kind of a person.

Because it’s such a fun place to work jobs don’t come available very often. But when we find a real star we do everything we can to keep them. So watch this space and we’ll keep you informed of any changes!

Many thanks,

Alex Monroe (Founder and Creative director)

  

 

Boutique Supervisor
Floral Street Boutique, Covent Garden, London
Hours: 30 per week
Salary: Competitive

 

The Role

If you take pride in selling beautiful, high-quality products with an emphasis on delivering impeccable customer service we may just have the perfect opportunity for you!
We are looking to hire an experienced and enthusiastic, Boutique Supervisor for our brand new boutique opening on Floral Street, previous jewellery experience is preferred but not necessary as you will receive jewellery training from our team of professionals prior to you being on the shop floor, but luxury retail experience is essential. Our floral street store will be a new exciting chapter in journey of Alex Monroe that you will help take the customers on.

 

Key Responsibilities: 

• Driving sales and KPI’s in the absence of the manager
• Understanding and being able to add to trade reports
• Ordering stock based on sales figures
• Processing discounts for employees, press and “friends of Alex Monroe”
• Advising and selling to our customers.
• Ensuring that the Boutique is always an attractive place to visit.
• Assisting clients with jewellery repairs and alterations.
• Assisting with stock management.
• Assisting with other projects, such as preparation for and hosting special customer events.
• Keeping up to date with the current jewellery and fashion trends.
 
Please send your CV and covering letter explaining just what you can bring to the team to: jordan@alexmonroe.com by May 31st 2019.

It is with regret that due to the high volume of applications we will only be able to respond to shortlisted candidates.

   

 

Jewellery Benchworker

London Bridge/Bermondsey, London
Full Time

 

The Role

We are looking for a full time experienced jeweller to join our busy production team based at our Tower Bridge Road workshop.
As a member of the production team you will be required to assist with the production of jewellery and all associated administration as delegated by the production managers.
The roles requires someone with an excellent attention to detail and good organisation skills. You will need to work to strict deadlines without compromising quality. The ability to work in a busy team and pro-actively contribute is essential.

 

Specific Responsibilities: 

Production:

• To report to the production managers daily and work through the orders set within the time frame according to specification and to a high quality.
• Responsibilities will include:
    • Seeing individual orders through all stages of making;
    • Working mainly with silver;
    • Cleaning up castings;
    • Soldering;
    • Use of the puk welder;
    • General bench work such as re-texturing, riveting, re-sizing rings, beading, wire work, assembly, polishing and quality control;
    • Stone setting would be an advantage.
• Anticipate as early as possible any potential production issues and delays and report to the production managers.
• If required, provide production support to the Design department and Repairs department.
 
 

General:

• Assisting with general Workshop upkeep on a daily basis and running the occasional errand.
• Willingness to take on responsibility for certain Workshop operations.
• Taking part in company events when help is required, eg PR and client events.

 

Skills and Experience

• 2 -3 years of benchwork experience.
• Educated to degree level/relevant qualification in jewellery design/production.
• Demonstrable experience of producing jewellery in a commercial workshop environment.
• Responsible and well organised - the role-holder will need to keep track of their orders whilst they are at the platers or setters and ensure that all is completed on time.
• A meticulous eye for detail and working to specification as each piece of jewellery is hand finished in our London workshop.
• Reliable, responsible and organised with good time management is essential.
• Enthusiastic, positive with a creative approach and a passion for jewellery and the Alex Monroe brand.
• A self-starter who can work autonomously and use their own initiative, but also works well as part of a team when required.
• Team player who will go the extra mile to help a colleague.Relevantly qualified in a Jewellery design/making course.

 

Please send your CV and covering letter explaining just what you can bring to the team to: carlyhs@alexmonroe.com by June 1st 2019.

It is with regret that due to the high volume of applications we will only be able to respond to shortlisted candidates.