Working at Alex Monroe
At Alex Monroe we design, manufacture and sell beautiful jewellery. We’re really all about people. We have a wonderful bunch of people working here, and a wonderful lot of customers too!
Everything is handmade right here in the UK by skilled craftspeople, from our fantastic newly built workshops in the heart of London. Our purpose built flagship store in London Bridge also houses our Bespoke department and our Sales and PR team.
It’s a fun place to work, very exciting and ever growing. Often fast paced and very busy. We all love what we do and that is reflected in our work ethic. We take our work seriously but have fun while we do it.
We value diversity, creativity, and individuality. To work here it’s a great help if you’re an energetic, flexible, and are generally a yes-can-do kind of a person.
Because it’s such a fun place to work jobs don’t come available very often. But when we find a real star we do everything we can to keep them. So watch this space and we’ll keep you informed of any changes!
Many thanks,
Alex Monroe (Founder and Creative director)
37 Snowsfields, Bermondsey, London
Full time
Salary: Competitive
The Role
We are looking for an enthusiastic Boutique Manager to lead the team at our Snowsfields destination boutique.
Your main challenge will be to maintain and grow current business levels, following the opening of our Covent Garden Boutique.
There is huge potential for us to grow in SE1, and we want you to help us increase brand awareness, and drive sales in line with the brand’s ethos and identity.
We are looking for someone who is self motivated, with creative ideas and a passion for our brand.
You will love being on the shop floor and building relationships with customers, whilst your communication skills will enthuse and drive your team.
Summary of role and responsibilities:
Maintain our current business, whilst increasing brand awareness for Alex Monroe in the SE1 area, driving sales in line with the brand’s ethos and identity.
Develop a clear and innovative strategy for the store, with a strong focus on customer experience. Ensure the creative heart of the Alex Monroe brand is always maintained, and customers can discover our jewellery in ways that will surprise and delight them.
Ensure your team constantly provide above-and-beyond customer service, in a warm and welcoming atmosphere. Develop and maintain friendly and on-going relationships with customers wherever possible.
Alex Monroe jewellery always tells a story, and should be presented in such a way to reflect this, allowing customers to fall in love with new pieces, and be excited by discovering details. Work with our Visual Merchandiser to maintain the look and feel of the store, ensuring our appearance is immaculate at all times.
As necessary, work with the Brand Manager / Press Officer, Floral St Boutique and eCommerce teams to ensure a joined up approach to the representation of the Alex Monroe brand, proactively building excellent communication and working relations across all departments, and our three sites.
Key Responsibilities:
- Determine the needs for staff coverage, and conduct recruitment accordingly, developing clear and appropriate roles and responsibilities.
- Manage staff rotas ensuring either yourself as Manager, or a Senior Sales Associate is present at weekends and busy periods.
- Monitor and manage holidays and sickness, doing what you can to support your team and maintain their well-being.
- Train new staff members on all things ‘Alex Monroe’; from our sales style, policies, systems and procedures, through to brand and product knowledge, and encompassing our important repair and reconditioning aftercare services.
- Provide on-going and ‘in the moment’ feedback and support to the individuals in your team, offering new challenges and development opportunities where possible.
- Ensure your team receives consistent on-the-job training, from new pieces and collections, to any changes to our policies and systems.
- Implement and maintain security measures to ensure staff safety, and stock security.
- Sustain sales performance and profitability whilst offering a friendly, inclusive and relaxed, ‘attainable luxury’ shopping experience.
- Develop your own encyclopaedia-like knowledge of the Alex Monroe brand, and all of our jewellery.
- In addition, work with our Bespoke Manager to ensure you are highly literate in our Bespoke service, and can work with customers on the first stage of their Bespoke journey.
- Demonstrate sales leadership for staff by projecting a positive attitude, and playing an active selling role on the shop floor.
- Ensure our Snowsfields store is a fascinating and engaging experience for customers. Plan, organise and staff regular events and sales initiatives such as product launches, talks / Q&A’s, teaching and demonstrations.
- Liaise with, and utilise support from the AM Trading Team, to plan new activity and maximise company-wide sales opportunities.
- Oversee the creation of store-specific content for AM’s social media channels.
- Ensure stock levels are well maintained and managed, with an accurate inventory, and a mix of styles and sizes to meet market needs.
- Report to the Board on quarterly figures.
- Ensure that the appearance of our Snowsfields store is maintained with pride; the jewellery should be neat, clean and tarnish-free, the store itself is tidy and cleaned daily, with no clutter at the till area. Plants are watered, and Flowers are given fresh water.
- Ensure all tasks are completed to deadline and to the standards required – delegating operational duties where appropriate.