Jewellery Retail and Customer Care Assistant
Alex Monroe jewellery is synonymous with a very british sense of style and a much-loved brand worldwide. Each and every piece is individually designed and handmade in England by Alex and his team. If you take pride in selling beautiful, high-quality products with impeccable customer service we may just have the perfect opportunity for you! We are looking to hire an experienced and enthusiastic, Retail and Customer Care Assistant for our boutique near London Bridge.
Summary of role and responsibilities
-Provide above-and-beyond customer service, in a warm and friendly manner.
-Tell our brand story, and develop and maintain friendly and on-going relationships with customers wherever possible.
-Respond to all email enquiries received through the Alex Monroe website via Freshdesk, and Live Chat messages in a timely manner, keeping a warm and friendly yet professional tone.
-Handle Alex Monroe customer service telephone calls, driving sales wherever possible, in line with the brand’s ethos.
-Administer all pieces of jewellery received into Alex Monroe for Repairs & Reconditioning, providing assessment of the piece, accurate logging and an efficient service.
-Liaise constructively and build good working relations with clear communication to all other departments and colleagues across the company.
What you will bring to the role:
-An experienced luxury retail sales rep, preferably from a Jewellery background with a proven sales record.
-Prior knowledge of jewellery, metals, diamonds and gemstones would be beneficial.
-Confidence in sharing knowledge with new and existing members of your team.
-Keen eye for detail
-Good administrative and organisational skills.
-An interest in operational procedures
-Excellent customer service and interpersonal skills
-Passion and enthusiasm that is exuded and infectious to others!