Customer Care Advisor
Head Office - Bermondsey, London
Permanent, 3 Days a week including Saturdays

Competitive Salary

The Role

Customer experience has always been at the core of everything we do at Alex Monroe. As the brand continues to grow we are more focused than ever on maintaining an outstanding level of service to all our customers and as such are looking for a dedicated Customer Care Advisor to join our team. The ideal candidate will be enthusiastic, with experience in a customer focused role.

Key Responsibilities

• Responding to customer email enquiries. 
• Handling customer service telephone calls. 
• Administrating customer jewellery repairs, keeping accurate records and processing efficiently. 
• Monitoring social media channels for customer enquiries or issues. 
• Ensure that Alex Monroe maintains a strong and consistent level of customer service, reflecting the Brand's ethos and position in the market.

The Candidate
The ideal candidate will have: 

• Good organisational skills and attention to detail. 
• Proven customer support experience or experience in a customer focused role. 
• Ability to multitask, prioritise and manage time effectively. 
• Great telephone manner. 
• A willingness to go the extra mile to positively engage with our customers.

Please send your CV and covering letter explaining just what you can bring to the team to: hr@alexmonroe.com by 30th October 2017.

It is with regret that due to the high volume of applications we will only be able to respond to shortlisted candidates.

Part-Time Boutique Sales Assistant – 2 days per week, including Saturdays
Bermondsey, London

Competitive Salary

The Role

Alex Monroe jewellery is synonymous with a very British sense of style. Winner of ‘ Jewellery Designer of the Year 2017’ and a much loved brand world-wide, each and every piece is individually designed and handmade in England by Alex and his team. If you take pride in selling beautiful, high-quality products with impeccable customer service we may just have the perfect opportunity for you!

We are looking to hire two experienced and enthusiastic, part-time Boutique Sales Assistants for our flagship boutique near London Bridge. Both positions will be for two days a week (one day of which will be a Saturday, with some flexibility on the other day worked).

Responsibilities will include advising and selling to our customers, making sure that the Boutique is always an attractive place to visit and helping out with other projects, such as preparation for and hosting special customer events.

If you have a genuine passion for our jewellery, experience of working in a luxury retail environment and the skills to provide outstanding customer service, we'd love to hear from you.

Please send your CV and covering letter explaining just what you can bring to the team to: hr@alexmonroe.com by 20th October 2017.

It is with regret that due to the high volume of applications we will only be able to respond to shortlisted candidates.

Digital Marketing Executive
Bermondsey, London

Competitive Salary

The Role

To support the continued growth of the brand, we are looking for an enthusiastic Digital Marketing Executive to join our team. Working with our ecommerce team to execute the online marketing activity of Alex Monroe. You will be self motivated, with two to three years experience creating and managing successful online marketing campaigns. The role requires the ability to work autonomously so you will be somebody with great communication and attention to detail skills. Previous experience working in the jewellery or fashion industy would be beneficial.

The Candidate
The ideal candidate will have: 

• Experience creating and managing PPC campaigns in Google Adwords and Shopping. 
• The ability to create engaging email marketing campaigns. 
• Good knowledge of Google Analytics. 
• Understanding and experience in CRM and database management. 
• Experience with managing social media campaigns and organic activity. 
• Strong data analysis skills. 
• Experience with Magento and Brightpearl would be beneficial.
• An understanding and appreciation of the Alex Monroe jewellery brand.

Please email your CV and covering letter to: hr@alexmonroe.com by 8th October 2017.

It is with regret that due to the high volume of applications we will only be able to respond to shortlisted candidates.