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Working at Alex Monroe

At Alex Monroe we design, manufacture and sell beautiful jewellery. We’re really all about people. We have a wonderful bunch of people working here, and a wonderful lot of customers too!

Everything is handmade right here in the UK by skilled craftspeople, from our fantastic newly built workshops in the heart of London. Our purpose built flagship store in London Bridge also houses our Bespoke department and our Sales and PR team.

It’s a fun place to work, very exciting and ever growing. Often fast paced and very busy. We all love what we do and that is reflected in our work ethic. We take our work seriously but have fun while we do it.

We value diversity, creativity, and individuality. To work here it’s a great help if you’re an energetic, flexible, and are generally a yes-can-do kind of a person.

Because it’s such a fun place to work jobs don’t come available very often. But when we find a real star we do everything we can to keep them. So watch this space and we’ll keep you informed of any changes!

Many thanks,

Alex Monroe (Founder)

Current Vacancies:

Check back soon

Boutique Sales Assistant

Salary 26,000 prorated for weekend role

 

At Alex Monroe we design, manufacture and sell beautiful jewellery. We’re really all about people. We have a wonderful bunch of people working here, and a wonderful lot of customers too!

Everything is handmade right here in the UK by skilled craftspeople, from our fantastic workshop in the heart of London to our beautiful stores in London Bridge and Covent Garden.


It’s a fun place to work, very exciting and ever growing. Often fast paced and very busy. We all love what we do and that is reflected in our work ethic. We take our work seriously but have fun while we do it.


We’re a creative company and we value diversity, creativity, and individuality. We have seen time and time again that driven people with a can-do attitude will learn fast and excel in their roles.


You’ll be a great fit for us if:

  • You are an experienced luxury sales rep, preferably from a Jewellery background with a proven sales record.

  • You can provide above-and-beyond customer service, in a warm and friendly manner.

  • Advise and sell to our customers in our Floral Street boutique, engaging them by sharing our brand story.

  • Build and keep friendly, lasting relationships with customers, staying connected and offering support to earn their trust and loyalty.

  • Wherever possible, go the extra mile for the customer, ensuring they receive the best advice and service.

  • Ensure that every customer receives an outstanding experience with Alex Monroe.

  • You have a positive, can-do attitude, taking ownership and responsibility of tasks with a flexible and enthusiastic approach.

  • You have keen eye for detail.

  • Prior knowledge of jewellery, metals, diamonds and gemstones would be a bonus but also something you can learn about!

    We appreciate there is a lot on our list but if you feel you have some of the experience we are looking for, don’t be put off - please still apply!

        Benefits:

  • Pension Scheme

  • Travel to work Loan scheme

  • Bike2Work scheme

  • Paid for Eye tests and contribution towards glasses

  • Additional days leave after 5 years of service

  • Generous staff discount

  • Generous family and friends discount

  • A Birthday gift of your choosing

  • Complimentary Jewellery School Experience

  • 2 Paid Charity Volunteering Days a year

  • Quarterly Treat Fund to spend with your team 

            Apply:

  • Two positions available:
    - Full time flexible role - including Saturdays and Sundays.
    - Part time role - working Saturday and Sunday

    If you are interested in this role please submit a cover letter and CV by 22nd March 2026.

Content and Marketing Executive

£29 - 33k Depending on Experience

 

  • We are searching for a creative, proactive, and curious Content Creator to work within Alex Monroe’s Marketing team. You will play an integral part in brand awareness and our storytelling. Delivering on brand strategy in an imaginative way by envisaging, creating, and editing engaging content.

  • You will see everything as a content opportunity - from our jewellery, to people, to our buildings and beyond - it should all be part of the Alex Monroe storytelling. Content should showcase us in a creative, unique, engaging way reflecting who we are as a company.

  • You will be excited about content creation and the impact it will have when shared across our channels - you will play an integral part in learning about our audience and creating content for paid and organic social that will continue to build the AM community.

  • We are seeking a confident individual skilled in creating both video and in app content, be comfortable working both behind and in front of the camera, and excited to tackle new challenges head-on.

     

    Specific Responsibilities:

  • Manage day-to-day social media activities across platforms like Instagram, Facebook, Pinterest, YouTube, TikTok, and LinkedIn for Alex Monroe.

  • Develop innovative ideas & create exciting content for all our platforms, informed by current trends and the ethos of Alex Monroe. It should all be part of our storytelling and you will strive to create unique, engaging content to show who we are. 

  • Plan and schedule creative engaging posts according to the monthly content calendar, ensuring they align with the brand’s values and inclusivity.

  • Collaborate with the Graphic Designer to create eye-catching, engaging visuals for social media.

  • Manage daily posts, monitor engagement, and respond to customer comments and inquiries in real-time.

  • Organise competitions, giveaways, and other activities to boost community engagement and grow the follower base.

  • Stay updated on social media trends, popular hashtags, and relevant news.

  • Research influencers for potential partnerships or gifting opportunities.

  • Track key metrics like follower growth, engagement, and revenue, and analyse the data to assess campaign performance.

  • Be a brand ambassador; taking responsibility for guardianship of our guidelines and how they are applied across all our socials, ensuring the content you’re creating is both bold & consistent

  • Assisting our Senior Creative Designer when we’re planning brand shoots 

  • Assist with press call-ins, coordinating pieces, and ensuring they are returned to us in a timely manner.

  • Assist with event planning, from researching and visiting venues, to inviting guests.

  • Ensure all brand imagery is correctly stored and labelled, for visibility across the company. 


          General:

  • Develop a good understanding of our customers creating content they will engage with

  • Stay on top of industry trends and popular content in both the press and on social media, sharing insights with the team.

  • Help contribute to campaign reports by evaluating what worked and what didn’t, and using those lessons for future projects.

  • Assist with PR and Marketing campaigns when needed, ensuring everything stays within budget and spending is tracked.

  • Keep PR and Social Media assets organised in the correct folders.

  • Provide key support for admin tasks within the department.


          What you will bring:

  • You have experience creating content in a previous social and or content role. 

  • Keen eye for for creating unique & engaging content which tells a story and shows who we are. 

  • You will be willing to roll up your sleeves and get stuck in - the marketing team is busy and moves fast!

  • Experience using Photoshop, Adobe Illustrator, Premiere Pro & Adobe Effects.

  • Some knowledge of cameras, mics, & lighting

  • You will have an excellent balance of collaborator and team player  - as a company we love working collaboratively but also know that we have our own parts to deliver. You’ll take responsibility for delivering your parts in full and on time. 

  • You will be a creative thinker with energy and a passion for all things Alex Monroe. Keeping our content current by having an eye on media, culture & visual trends on social media. 

  • Excited to learn - we all can’t know everything but we will encourage and support you to learn! Be curious, ask questions and enjoy being involved in everything everywhere! 

  • An excellent communicator

        Benefits:

  • Pension Scheme

  • Travel to work Loan scheme

  • Bike2Work scheme

  • Paid for Eye tests and contribution towards glasses

  • Additional days leave after 5 years of service

  • Generous staff discount

  • Generous family and friends discount

  • A Birthday gift of your choosing

  • Complimentary Jewellery School Experience

  • 2 Paid Charity Volunteering Days a year

  • Quarterly Treat Fund to spend with your team 

            Apply:

  • To apply please upload your portfolio, cover letter and CV explaining what you can bring to the team by the 13th March 2026.

Boutique Manager

Salary £ 32,000 to £34,000

 

Summary of role and responsibilities :
 
  • We are seeking a passionate Boutique Manager to lead our Floral Street store focusing on driving sales, building brand awareness, and bringing our jewellery’s storytelling charm to life. A confident and inspiring leader, you’ll guide your team to deliver an exceptional service in a warm, welcoming environment - ensuring every customer discovers the beauty and craftsmanship behind our pieces. Maintaining the store’s stunning presentation and collaborating with teams across the brand to create a seamless shopping experience for all our customers which reflects the ethos of our brand.
Specific Responsibilities :
 
Sales:
 
  • Proactively identify and pursue sales opportunities by engaging customers, sharing our brand story, and driving sales in a friendly, consultative, and non-pushy manner
  • Sustain sales performance and profitability whilst offering the friendly, inclusive and relaxed shopping experience. 
  • Wherever possible, go the extra mile for the customer, ensuring they receive the best advice and service, and have an outstanding experience with Alex Monroe.  
  • Provide accurate information to customers, following Alex Monroe Customer Care guidelines and policies at all times
  • Respond to telephone enquiries with a positive and friendly manner, maintaining composure when potentially faced with a large volume of calls or difficult conversations 
  • Develop your own encyclopaedia-like knowledge of the Alex Monroe brand, and all of our jewellery.
  • Demonstrate sales leadership for staff by projecting a positive attitude, and playing an active selling role on the shop floor. 
  • Implement and monitor KPIs to measure sales performance, customer satisfaction, and team productivity.
  • Liaise with, and utilise support from the AM Management Team, to plan new activity and maximise company-wide sales opportunities, bringing forward ideas for improvements within the business, alongside contributing feedback and offering solutions to other points raised.
  • Oversee the raising and accepting transfer orders using the company finance system Netsuite. Ensure that the information provided in the transfer orders is present and correct. 
 
Store:
 
  • With Senior Associates from the sales team, ensure infrastructure is in place for our busiest store, including but not limited to: Health & Safety, Alarms and Security, Telephones, Internet, CCTV, Refuse & Recycling, Understanding Council Regulations.
  • Take the responsibility of being key-holder for the store with call-out responsibilities. 
  • Implement and maintain security measures to ensure staff safety, and stock security.
  • Ensure our Floral Street store is a fascinating and engaging experience for customers. Plan, organise and staff regular events and sales initiatives such as product launches, talks / Q&A’s, teaching and demonstrations.
  • Ensure that the appearance of the Floral Street store is maintained with pride; the jewellery should be neat, clean and tarnish-free, the store itself is tidy and cleaned daily, with no clutter at the till area. 
  • Oversee and support Senior Associates with stock management, including stock cycle counts, company stock takes, liaising with the stock controller to ensure the boutique has what it needs to sell.
 
People Management:
 
  • Alongside the Retail Manager, develop and maintain a positive and friendly working environment for all employees.
  • Manage staff rotas ensuring either yourself as manager or senior sales role is present at weekends and busy periods.  
  • Monitor and manage holidays and sickness, doing what you can to support your team and maintain their well-being.
  • Train new staff members on all things ‘Alex Monroe’; from our sales style, policies, systems and procedures, through to brand and product knowledge, and encompassing our important repair and reconditioning aftercare services. 
  • Provide on-going and ‘in the moment’ feedback and support to the individuals in your team, offering new challenges and development opportunities where possible.
  • Ensure your team receives consistent on-the-job training, from new pieces and collections, to any changes to our policies, systems and procedures. 
  • Oversee training of new staff by providing hands-on guidance on the shop floor and demonstrating excellent sales techniques to model best practices
 
Additional Tasks: 
 
  • Oversee the stores involvement in repairs process, 
  • Work with our Bespoke Manager and advisor to ensure you are highly literate in our Bespoke service, and can work with customers on the first stage of their Bespoke journey.
  • Oversee banking processes and procedures 
  • Support the manager in adhering to company guidelines for all cash handling procedures, including till transactions, end-of-day cashing up and proactively resolve any issues that may occur
  • Report to the Retail Manager, provide a weekly trading for store sales, KPI’s & Marketing promotional feedback. 
  • Approach like-minded brands and fellow jewellers in the Covent Garden area to build relationships and grow localised business.
  • Ensure all tasks are completed to deadline and to the standards required – delegating operational duties where appropriate.
  • Actively engage in company communications by responding promptly to queries via email, Google Chat, WhatsApp, and phone.
 
You’ll be a great fit for us if you are:

  • Experienced retail manager or supervisor looking to take the next step, preferably from a jewellery background with a proven sales record.
  • Experienced in supporting people management, including assisting with rota planning, training, and staff development.
  • A leader to the team demonstrating providing above-and-beyond customer service, in a warm and friendly manner.
  • Go the extra mile for the customer, ensuring they receive the best advice and service, wherever possible.
  • You have a positive, can-do attitude, taking ownership and responsibility of tasks with a flexible and enthusiastic approach.
  • Seek information, and continuously develop knowledge about the brand positioning and the jewellery marketplace.
  • Proactively participate in our company goal to be environmentally conscious and sustainably minded.
  • Prior knowledge of jewellery metals, diamonds and gemstones would be a bonus but also something you can learn about!

Benefits:

 

  • 33 days holiday including bank holidays & day off on your birthday
  • Additional days leave after 5 years of service
  • Pension Scheme
  • Travel to work Loan scheme
  • Bike2Work scheme
  • Paid for Eye tests and contribution towards glasses for all employees
  • Generous staff discount
  • Generous family and friends discount
  • A Birthday gift of your choosing
  • Complimentary Jewellery School Experience
  • 2 Paid Charity Volunteering Days a year
  • Quarterly Treat Fund to spend with your team

 

  • To apply please upload your cover letter and CV explaining what you can bring to the team by the 28th November 2025. We appreciate there is a lot on our list but if you feel you have some of the experience we are looking for, don’t be put off - please still apply!