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Working at Alex Monroe

At Alex Monroe we design, manufacture and sell beautiful jewellery. We’re really all about people. We have a wonderful bunch of people working here, and a wonderful lot of customers too!

Everything is handmade right here in the UK by skilled craftspeople, from our fantastic newly built workshops in the heart of London. Our purpose built flagship store in London Bridge also houses our Bespoke department and our Sales and PR team.

It’s a fun place to work, very exciting and ever growing. Often fast paced and very busy. We all love what we do and that is reflected in our work ethic. We take our work seriously but have fun while we do it.

We value diversity, creativity, and individuality. To work here it’s a great help if you’re an energetic, flexible, and are generally a yes-can-do kind of a person.

Because it’s such a fun place to work jobs don’t come available very often. But when we find a real star we do everything we can to keep them. So watch this space and we’ll keep you informed of any changes!

Many thanks,

Alex Monroe (Founder and Creative director)

  

 

Customer Care Advisor

Head Office - Bermondsey, London

Permanent, Part-time Wednesday - Saturday

Salary: Comptetitive

 

The Role

Customer experience has always been at the core of everything we do at Alex Monroe. As the brand continues to grow we are more focused than ever on maintaining an outstanding level of service to all our customers and as such are looking for a dedicated Customer Care Advisor to join our team.
The ideal candidate will be enthusiastic, with experience in a customer focused role.

 

Key Responsibilities: 

• Responding to all customer email enquiries in a professional and timely manner..
• Handling customer service telephone calls.
• Administrating all Alex Monroe repairs, keeping accurate records and processing efficiently.
• Monitor social media channels for customer service related enquiries or issues.
• Liaise constructively and build good working relations with clear communication to other departments and stakeholders across the company.
• Ensure that Alex Monroe maintains a strong and consistent level of customer service, reflecting the company’s ethos, and position in the market.
• Process telephone orders, with prompt shipment.
 
 
Required Skills & Expertise: 
 
• Great organisational skills and attention to detail.
• Proven customer support experience or experience in a customer-focused role.
• Ability to multi-task, prioritise, and manage time effectively.
• Strong telephone ability, identifying and assessing customers’ needs, and adapting to respond to different types of personalities, to achieve a satisfactory resolution.
• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keen to take ownership of Customer Service and grow with the brand creating Customer Service excellence.
• Enthusiastic, can-do attitude.
• Willing to go the extra mile to engage customers.
 

Please send your CV and covering letter explaining just what you can bring to the team to: carlyhs@alexmonroe.com by 31st August 2018.

It is with regret that due to the high volume of applications we will only be able to respond to shortlisted candidates.