Working at Alex Monroe
At Alex Monroe we design, manufacture and sell beautiful jewellery. We’re really all about people. We have a wonderful bunch of people working here, and a wonderful lot of customers too!
Everything is handmade right here in the UK by skilled craftspeople, from our fantastic newly built workshops in the heart of London. Our purpose built flagship store in London Bridge also houses our Bespoke department and our Sales and PR team.
It’s a fun place to work, very exciting and ever growing. Often fast paced and very busy. We all love what we do and that is reflected in our work ethic. We take our work seriously but have fun while we do it.
We value diversity, creativity, and individuality. To work here it’s a great help if you’re an energetic, flexible, and are generally a yes-can-do kind of a person.
Because it’s such a fun place to work jobs don’t come available very often. But when we find a real star we do everything we can to keep them. So watch this space and we’ll keep you informed of any changes!
Many thanks,
Alex Monroe (Founder and Creative director)
Store Manager
Covent Garden, London
Full Time
The Role
To drive sales and increase brand awareness for Alex Monroe at the company’s new Floral Street store, in line with the brand’s ethos and identity.
Develop a clear and innovative strategy for the store, with a strong focus on customer experience. Ensure the creative heart of the Alex Monroe brand is always maintained, and customers can discover our jewellery in ways that will surprise and delight them.
Ensure your team constantly provide above-and-beyond customer service, in a warm and welcoming atmosphere. Develop and maintain friendly and on-going relationships with customers wherever possible.
Alex Monroe jewellery always tells a story, and should be presented in such a way to reflect this, allowing customers to fall in love with new pieces, and be excited by discovering details. Ensure the appearance of the store is immaculate at all times, maintaining the look and feel of our recommended visual merchandising.
As necessary, work with the Brand Manager, Snowsfields Boutique and eCommerce teams to ensure a joined up approach to the representation of the Alex Monroe brand, proactively building excellent communication and working relations across all departments, and our three sites.
Key Responsibilities:
• Determine the needs for staff coverage, and conduct recruitment accordingly, developing clear and appropriate roles and responsibilities.
• Manage staff rotas ensuring either yourself as Manager, or a Senior Sales Associate is present at weekends and busy periods.
• Monitor and manage holidays and sickness, doing what you can to support your team and maintain their well-being.
• Train new staff members on all things ‘Alex Monroe’; from our sales style, policies, systems and procedures, through to brand and product knowledge, and encompassing our important repair and reconditioning aftercare services.
• Provide on-going and ‘in the moment’ feedback and support to the individuals in your team, offering new challenges and development opportunities where possible.
• Ensure your team receives consistent on-the-job training, from new pieces and collections, to any changes to our policies and systems.
• Implement and maintain security measures to ensure staff safety, and stock security.
• Sustain sales performance and profitability whilst offering a friendly, inclusive and relaxed, ‘attainable luxury’ shopping experience.
• Develop your own encyclopaedia-like knowledge of the Alex Monroe brand, and all of our jewellery.
• In addition, work with our Bespoke Manager to ensure you are highly literate in our Bespoke service, and can work with customers on the first stage of their Bespoke journey.
• Demonstrate sales leadership for staff by projecting a positive attitude, and playing an active selling role on the shop floor.
• Ensure our Floral Street store is a fascinating and engaging experience for customers. Plan, organise and staff regular events and sales initiatives such as product launches, talks / Q&A’s, teaching and demonstrations.
• Liaise with, and utilise support from the AM Trading Team, to plan new activity and maximise company-wide sales opportunities.
• Oversee the creation of store-specific content for AM’s social media channels.
• Ensure stock levels are well maintained and managed, with an accurate inventory, and a mix of styles and sizes to meet market needs.
• Report to the Board on quarterly figures.
• Ensure that the appearance of the Floral Street store is maintained with pride; the jewellery should be neat, clean and tarnish-free, the store itself is tidy and cleaned daily, with no clutter at the till area. Plants are watered, and Flowers are given fresh water.
• Ensure all tasks are completed to deadline and to the standards required – delegating operational duties where appropriate.
• Approach like-minded brands and fellow jewellers in the Covent Garden area to build relationships and grow localised business.
• Seek information, and continuously develop knowledge about the brand positioning and the jewellery marketplace.
• Support Alex Monroe in developing and maintaining a positive and friendly working environment for all employees.
• Promote good teamwork, liaising constructively with clear communication to your team, and colleagues in all other departments.
• Be a proactive member of the Alex Monroe Team. Attend Trading and Management meetings, and bring forwards ideas for improvements within the business, alongside contributing feedback and offering solutions to other points raised.
• Proactively participate in our company goal to be environmentally conscious and sustainably minded.
It is with regret that due to the high volume of applications we will only be able to respond to shortlisted candidates.