Working at Alex Monroe

At Alex Monroe we design, manufacture and sell beautiful jewellery. We’re really all about people. We have a wonderful bunch of people working here, and a wonderful lot of customers too!

Everything is handmade right here in the UK by skilled craftspeople, from our fantastic newly built workshops in the heart of London. Our purpose built flagship store in London Bridge also houses our Bespoke department and our Sales and PR team.

It’s a fun place to work, very exciting and ever growing. Often fast paced and very busy. We all love what we do and that is reflected in our work ethic. We take our work seriously but have fun while we do it.

We value diversity, creativity, and individuality. To work here it’s a great help if you’re an energetic, flexible, and are generally a yes-can-do kind of a person.

Because it’s such a fun place to work jobs don’t come available very often. But when we find a real star we do everything we can to keep them. So watch this space and we’ll keep you informed of any changes!

Many thanks,

Alex Monroe (Founder)


Check back soon...

Current Vacancies:

Senior Visual Merchandiser

The role of Senior Visual Merchandiser at Alex Monroe is highly creative with the opportunity to become an integral part of elevating the brands visual output. You will enjoy the creative freedom to plan and propose innovative visual schemes. You relish the chance to contribute to blue sky thinking tasks and want to work with the brands sustainable mindset. You have a hands on approach and thrive in sourcing, building and making visual displays.

The Role 

To oversee the Visual Merchandising for Alex Monroe, telling our brand stories across our two London boutiques, sales channels and customer touchpoints, in line with the brand identity. Design and deliver exciting and innovative Visual Merchandising schemes for collections and campaigns through our windows, in store displays, events, pop ups and special projects. 

 

Be a key individual in driving visual excellence to elevate the Alex Monroe brand, contributing creative concepts, set design ideas and styling for the purpose of campaign and promotional lifestyle and model photoshoots. Work closely with the PR & Marketing Manager to ensure the brand’s creative and visual output is aligned with the PR & Marketing strategy.

 

Specific responsibilities

  • Keep a ‘finger on the pulse’ mentality for keeping up with the latest trends

  • Build and implement a creative VM calendar for both Boutiques in line with the Marketing calendar

  • Ensure products are presented in a creative and innovative way to maximise customer interest and drive sales, working closely with our Retail team to maintain our visual standards

  • In line with the brands ethos and sustainable mindset, source and prepare props, windows, displays, POS and signage

  • Coordinate suppliers and third parties from brief to delivery

  • Develop and create exciting VM displays for external customer pop ups, press events and stockist activity

  • Work closely with the Wholesale team to design and create stands at UK & International tradeshows, sourcing props, organising logistics and setting up

  • Be responsible for arranging props, equipment and shoot lists for brand shoots

  • Attend shoot days, supporting with styling, preparation, logistics and execution

  • Contribute to quarterly reports, evaluating how windows, product movements and new collections have impacted sales

  • Devise a yearly VM Budget, ensuring value for money and tracking spend efficiently

  • Store and organise VM props and displays in an orderly manner within our storage spaces


The ideal candidate has

  • 2-3 years experience in a Visual Merchandising role

  • Passionate about making, styling and set dressing

  • Strong communication skills

  • Good organisational skills with the ability to complete tasks accurately and within timescales required

  • Photography skills preferable

  • Knowledge of InDesign and Photoshop is desired

  • Ability to develop productive working relationships

  • Ability to use a range of computer packages including Microsoft and Google Drive

Benefits

  • Pension Scheme

  • Generous staff discount

  • A Birthday gift of your choosing

  • Complimentary Jewellery School Experience

  • 2 Paid Charity Volunteering Days a year

  • Quarterly Treat Fund to spend with your team

To apply please upload your CV and cover letter explaining what you can bring to the team by the 18th September 2022. It is with regret that due to the high volume of applications we will only be able to respond to shortlisted candidates.


E-Commerce Operations Coordinator

Salary: £26,000

 

The Role


As Ecommerce and Customer Care Executive, you will work within the Ecommerce team and be the go-to person for all order management, customer care enquiries and stock management for the web department. Your primary goal will be to make sure that Ecommerce Dispatch operates smoothly and efficiently, with a customer-first mentality.

Developing and maintaining friendly and ongoing relationships with our customers and driving sales wherever possible. As part of the Web Team, you’ll work collaboratively within the team and the wider business to ensure that our customers are supported through every stage of their purchase, from answering enquiries and processing orders to managing stock and providing after-sales support where required.

 

Responsibilities


Stock & Order Management 

  • Maintain sufficient stock levels for the Alex Monroe website ensuring that customer orders can be processed in the required timescales.

  • Work closely with our workshop to place stock orders for new and current ranges.

  • Facilitate specific customer orders, taking ownership of the entire process from placing the order with production to communication with and delivery to the customer.

  • To be the main point of contact for internal stock transfers for the Ecommerce team including taking full ownership for receipt of new stock deliveries from our workshop.

  • Be a point of review for quality control of all stock that is allocated to the Ecommerce team.

  • Effectively use our ERP system to manage customer orders and inventory.

  • Compile weekly and monthly reports on inventory and orders for the Ecommerce Manager.

Customer Care 

  • Live by a customer-first mentality in everything you do.

  • Respond to telephone, email and chat enquiries in a positive and friendly manner, resolving requests, issues or comments in a timely manner.

  • Contact customers to keep them informed on the progress of their order.

  • Book couriers for international customers ensuring value for money with services we use.

  • Process Ecommerce refunds in a timely manner.

  • Proactively manage missing parcels or other delivery issues, keeping the customer informed whilst investigations are being carried out.

Dispatch Supervisor 

  • Oversee the day-to-day running of Ecommerce dispatch, ensuring a high level of service is delivered at all times.

  • Ensure that orders are being processed and sent out within the appropriate timescales.

  • Manage staffing cover for dispatch staff holidays and absences.

  • Stepping in for the Dispatch assistant when required.

  • Maintain sufficient stock of packaging and stationery within the department, planning ahead for trading peaks.

  • Work closely with the Ecommerce Manager to provide the team with a supportive and productive environment maintaining a ‘Lead from the front’ approach wherever possible.

  • Constantly assess and look for opportunities for efficiencies within the Ecommerce team.

  • Liaise with partners such as Royal Mail and manage processes such as claims for missing parcels.

What you’ll bring to the role

  • Experience working in ecommerce or retail.

  • Logistical problem solver with a track record of administrative and logistical success stories.

  • A natural communicator who is confident collaborating and working closely with the rest of the business.

  • Technically proficient. You’re not afraid of technology! Confident with using and learning new software platforms.

  • Familiarity with ecommerce and ERP platforms such as Magento and Netsuite.

  • Proactive. You thrive on getting things done. Learning new things and approaching new challenges with excitement.

  • You’ll have a passion and enthusiasm for what we do, that is contagious to your colleagues and our customers.

 

Benefits

  • Pension Scheme

  • Generous staff discount

  • A Birthday gift of your choosing

  • Complimentary Jewellery School Experience

  • 2 Paid Charity Volunteering Days a year

  • Quarterly Treat Fund to spend with your team

 

To apply please upload your CV and cover letter explaining what you can bring to the team by the 7th October 2022. It is with regret that due to the high volume of applications we will only be able to respond to shortlisted candidates.


Store Manager, 33 Floral Street

Salary :  £30,000

Job description: 

At Alex Monroe we design, manufacture and sell beautiful jewellery. We’re really all about people. We have a wonderful bunch of people working here, and a wonderful lot of customers too!

Everything is handmade right here in the UK by skilled craftspeople, from our fantastic workshop in the heart of London to our beautiful stores in London Bridge and Covent Garden.

It’s a fun place to work, very exciting and ever growing. Often fast paced and very busy. We all love what we do and that is reflected in our work ethic. We take our work seriously but have fun while we do it.

We value diversity, creativity, and individuality. To work here it’s a great help if you’re an energetic, flexible, and are generally a yes-can-do kind of a person.

Because it’s such a fun place to work jobs don’t come available very often. But when we find a real star we do everything we can to keep them.

 

The role:
As our Floral Street Boutique Manager, keeping in line with our brand’s ethos and identity, you will drive sales and increase brand awareness for Alex Monroe, to ensure strong trading for our Floral Street store, that maximises footfall, and our overseas visitors.

Develop a clear and innovative strategy for the store, with a strong focus on customer experience. Ensure the creative heart of the Alex Monroe brand is always maintained, and customers can discover our jewellery in ways that will surprise and delight them.

Provide management and support for your team, ensuring that staff are fully trained

Ensure your team constantly provides above-and-beyond customer service, in a warm and welcoming atmosphere. Develop and maintain friendly and on-going relationships with customers wherever possible.

Alex Monroe jewellery always tells a story and should be presented in such a way to reflect this, allowing customers to fall in love with new pieces, and be excited by discovering details. Ensure the appearance of the store is always immaculate, maintaining the look and feel of our recommended visual merchandising.

Ensure the creative heart of the Alex Monroe brand is always maintained in store, and across all aspects of Customer Care.

As necessary, work with the Press & Marketing, Snowsfields Boutique and eCommerce teams to ensure a joined up approach to the representation of the Alex Monroe brand, proactively building excellent communication and working relations across all departments, and our three sites.

 

Day to day:

  • Sustain sales performance and profitability whilst offering a friendly, inclusive and relaxed, ‘attainable luxury’ shopping experience.

    Demonstrate sales leadership for staff by projecting a positive attitude and playing an active selling role on the shop floor.

  • Train new staff members on all things ‘Alex Monroe’ using our AM Guiding principles from our sales style, policies, systems and procedures, through to brand and product knowledge, and encompassing our important repair and reconditioning aftercare services.

  • Ensure your team receives consistent on-the-job training, from new pieces and collections to any changes to our policies and systems.

  • Determine the needs for staff coverage, and conduct recruitment accordingly, developing clear and appropriate roles and responsibilities.

    Monitor and manage holidays and sickness, doing what you can to support your team and maintain their well-being.

  • With our Operations Manager, ensuring the Security of our store and its contents is paramount, and staff are following procedure.

  • Implement and maintain security measures to ensure staff safety, and stock security.

  • Develop your own encyclopaedia-like knowledge of the Alex Monroe brand, and all of our jewellery, seeking new opportunities to learn whenever you can.

  • In addition, work with our Bespoke Manager to ensure you are highly literate in our Bespoke service and can work with customers on the first stage of their Bespoke journey.

  • Ensure our Floral Street store is a fascinating and engaging experience for customers. Work with the Press & Marketing Team to plan, organise and staff regular events and sales initiatives such as product launches, talks / Q&A’s, teaching and demonstrations, and maximise company-wide sales opportunities

  • Ensure that the appearance of the Floral Street store is maintained with pride; the jewellery should be neat, clean and tarnish-free, the store itself is tidy and cleaned daily, with no clutter at the till area. Plants are watered, and Flowers are given fresh water.

  • Report weekly sales figures to the Senior Management team.

What you will bring to the role:

  • An experienced luxury retail manager, preferably from a Jewellery background with a proven sales record.

  • Prior knowledge of jewellery, metals, diamonds and gemstones would be beneficial.

  • A people manager, proven history in working closely with a team, managing an individual’s growth, challenging underperformance and celebrating successes.

  • Confidence in training and sharing knowledge with new and existing members of your team.

  • Good administrative, numerical and organisational skills.

  • Excellent customer service and interpersonal skills

  • Passion and enthusiasm that is exuded and infectious to others

Benefits:

  • Pension Scheme

  • Generous staff discount

  • A Birthday gift of your choosing

  • Complimentary Jewellery School Experience

  • 2 Paid Charity Volunteering Days a year

  • Quarterly Treat Fund to spend with your team

To apply please upload your CV and cover letter explaining what you can bring to the team by the 16th September 2022. It is with regret that due to the high volume of applications we will only be able to respond to shortlisted candidates.


Wholesale Manager

Salary: £35,000 - £40,000

 

With the Design Director, develop a clear and innovative strategy to grow our Wholesale business, with a specific focus on expanding our export portfolio - ensuring it is executed to a high standard, to specific deadlines.

Ensure the efficient and professional running of the Wholesale department, with your team consistently providing above-and-beyond customer service for our clients, in a warm and welcoming manner, developing and maintaining friendly, on-going relationships.

As necessary, work with the Marketing, Retail and eCommerce teams to ensure a joined up approach to the representation of the Alex Monroe brand, proactively building excellent communication and working relations across all departments, and our three sites.

As a member of the Management Team, provide support by ensuring the smooth running of the Snowsfields office and proactively build excellent working relations across all teams, taking a company-wide overview.

 

Strategy and business development

  • Research, develop and deliver a strategy for growing and maintaining and our Wholesale business, with a clear focus on overseas growth.

  • Work with our Press and Marketing Manager to ensure that this is supported by Marketing activities.

  • Ensure your ideas are translated into a clear and detailed sales and marketing plan, with specific and measurable objectives - to ensure that the strategy is delivered.

  • Report on the progress against the plan on a regular basis to the Design Director.

  • Working closely with the Marketing Team to promote our stockists, ensuring that the brand’s strong values and identity are maintained.

  • Be a supportive and proactive member of the Management Team, attending meetings and contributing feedback, ideas and solutions.

  • We would also love to hear new strategies! From diversifying the products we sell, to franchising the brand…how can you help us explore and develop new opportunities in markets, such as the US?!

Excellent management of the Wholesale Department :

  • Develop a wide knowledge and overview of our global Wholesale clients and their requirements.

  • Provide the Wholesale team with direction, training and mentoring to ensure the department runs smoothly, all orders are processed in a timely fashion and that leads are followed up as quickly as possible. Assist members of the team with these tasks when necessary.

  • Ensure customer databases are kept up to date, for existing and potential clients.

  • Work as a team to build and maintain prospective and existing stockist relationships, by visiting stores or receiving clients on site at Alex Monroe.

  • Oversee logistics for UK and International trade shows, working with our Visual Merchandiser on the look and feel of our stand.

  • Prepare for shows by ensuring all contacts held on our databases are invited in good time, and attend the shows with members of the team, meeting with existing and prospective customers.

  • Research and make recommendations for new UK and International trade shows for the company to attend. Oversee the management of our top accounts, maintaining relationships, interest and energy – alongside good stock levels.

Excellent people management:

  • Oversee the smooth running of the Wholesale team, providing direction, training and mentoring to ensure the department runs smoothly.

  • Maintain a ‘Lead from the Front’ approach wherever possible, and act as a pillar of support for your team, assisting colleagues with tasks when necessary.

  •  Assess efficiencies within the Wholesale team, outsourcing specific tasks or skills wherever is appropriate to save time, and therefore long-term costs.

  • Develop and agree on clear and appropriate roles and responsibilities for individuals

To apply please upload your CV and covering letter explaining what you can bring to the team by 20th February 2022. It is with regret that due to the high volume of applications we will only be able to respond to shortlisted candidates.


Wholesale Dispatch

Salary
£23,000 - 25,000

 

Summary of role and responsibilities:

To be responsible and the main point of contact for wholesale logistics for the wholesale department ensuring a seamless service is delivered to all AM stockists.

To be the person responsible for dealing with all Wholesale repairs

Specific Responsibilities Logistics:

  • Pick, pack and despatch all stock for the Wholesale department within the confirmed delivery window

  • Read through and extract relevant information from compliance manuals to ensure that dispatched items meet the expectations of our stockist and in order to avoid non compliance charges.

  • Collect and compare shipment quotes from a range of providers i.e FedEx, TransGlobal and GHL.

  • Prepare the correct customs documentation, complying with international shipping requirements e.g commercial

  • Invoices, customs declarations and new European requirements.

  • Pre-plan booking requests, always meeting our stockists’ ever-varying shipping requirements.

  • Liaise with carriers, couriers and our customers’ logistics personnel to coordinate bookings and collections in line with delivery windows.

  • Be proactive and the go to person in resolving any issues that may occur around shipping and or deliveries

  • Ensure that all order documentation is organised and up to date and the information is recorded correctly on Netsuite.

  • Maintain good stock levels of all logistics packaging and stationery for the wholesale department especially during peak periods

  • Ensure all end of day processes are completed, that postal manifests are raised and handed over to Royal Mail.

Wholesale Repairs:

  • To receive, access and process all wholesale repairs in accordance with agreements made with stockists

  • Liaise and discuss with stockists quotes for any works that needs to be carried out on customer pieces keeping them informed on delivery time.

  • Raise and share any invoices which relate to stockist repairs

Additional Responsibilities:

  • Potential for some UK and overseas travel to assist on trade shows and appointments with the potential for overnight stays.

  • Occasional working weekends / evenings.

  • Be a supportive and proactive member of the Alex Monroe Team.

  • Bring forward ideas for improvements within the business, alongside contributing feedback and offering solutions.

  • Be the final point of review for quality control of all stock that is shipped to stockists from the wholesale department.

What you will bring to the role:

  • An experienced wholesale administrator with experience in both admin and logistics.

  • Good administrative, numerical and organisational skills. * Excellent customer service and interpersonal skills.

  • Competent in Microsoft packages, experience using inventory and sales programmes such as Netsuite is preferable.

  • Passion and enthusiasm that is exuded and infectious to others!

To apply please upload your CV and cover letter explaining what you can bring to the team by 20th March 2022. It is with regret that due to the high volume of applications we will only be able to respond to shortlisted candidates.


Jewellery Retail and Customer Care Assistant

Alex Monroe jewellery is synonymous with a very british sense of style and a much-loved brand worldwide. Each and every piece is individually designed and handmade in England by Alex and his team. If you take pride in selling beautiful, high-quality products with impeccable customer service we may just have the perfect opportunity for you! We are looking to hire an experienced and enthusiastic, Retail and Customer Care Assistant for our boutique near London Bridge.

 

Summary of role and responsibilities

  • Provide above-and-beyond customer service, in a warm and friendly manner.

  • Tell our brand story, and develop and maintain friendly and on-going relationships with customers wherever possible.

  • Respond to all email enquiries received through the Alex Monroe website via Freshdesk, and Live Chat messages in a timely manner, keeping a warm and friendly yet professional tone.

  • Handle Alex Monroe customer service telephone calls, driving sales wherever possible, in line with the brand’s ethos.

  • Administer all pieces of jewellery received into Alex Monroe for Repairs & Reconditioning, providing assessment of the piece, accurate logging and an efficient service.

  • Liaise constructively and build good working relations with clear communication to all other departments and colleagues across the company.

 

What you will bring to the role:

  • An experienced luxury retail sales rep, preferably from a Jewellery background with a proven sales record.

  • Prior knowledge of jewellery, metals, diamonds and gemstones would be beneficial.

  • Confidence in sharing knowledge with new and existing members of your team.

  • Keen eye for detail

  • Good administrative and organisational skills

  • An interest in operational procedures

  • Excellent customer service and interpersonal skills

  • Passion and enthusiasm that is exuded and infectious to others!

To apply please upload your CV and covering letter explaining what you can bring to the team by 4th April 2022. It is with regret that due to the high volume of applications we will only be able to respond to shortlisted candidates.