Working at Alex Monroe

At Alex Monroe we design, manufacture and sell beautiful jewellery. We’re really all about people. We have a wonderful bunch of people working here, and a wonderful lot of customers too!

Everything is handmade right here in the UK by skilled craftspeople, from our fantastic newly built workshops in the heart of London. Our purpose built flagship store in London Bridge also houses our Bespoke department and our Sales and PR team.

It’s a fun place to work, very exciting and ever growing. Often fast paced and very busy. We all love what we do and that is reflected in our work ethic. We take our work seriously but have fun while we do it.

We value diversity, creativity, and individuality. To work here it’s a great help if you’re an energetic, flexible, and are generally a yes-can-do kind of a person.

Because it’s such a fun place to work jobs don’t come available very often. But when we find a real star we do everything we can to keep them. So watch this space and we’ll keep you informed of any changes!

Many thanks,

Alex Monroe (Founder)


Check back soon...

Current Vacancies:

E-commerce Coordinator (Maternity Cover)

Salary: £25,000 p.a

Role overview

To be the main point of contact within the AM E-commerce team for all queries relating to customer care. Wherever possible, go the extra mile for our customers! Following Alex Monroe Customer Care guiding principles and policies, ensure customers have outstanding experience with Alex Monroe, by giving them advice, accurate information, and an efficient service.

To be the responsible for responding to all email and phone enquiries relating to E-commerce customers with a positive and friendly manner. Ensure that customers receive exceptional service when resolving requests, issues or comments in a timely manner.

To supervise and oversee E-commerce dispatch ensuring the smooth running of the day to day tasks and that orders are being processed and sent out within the appropriate timescales. You will be responsible for supervising the dispatch assistant, providing them with support and assistance when required.

Along with E-commerce Executive, be the responsible person for all stock management within the E-commerce team. Tasks will include ensuring that sufficient stock levels are maintained, placing top up orders, allocate stock, proactively work with other departments to fulfil orders and resolve any issues which may arise.

What you will bring to the role:

-An experienced administrator with experience in both admin and logistics.
-Good administrative, numerical and organisational skills.
-Excellent customer service and interpersonal skills.
-Experience in supervising or managing people
-Competent in Microsoft packages, Google Docs, experience using inventory and sales programmes such as Magento and Netsuite is preferable.
-Passion and enthusiasm that is exuded and infectious to others!

If you have a genuine passion for our jewellery and customer care, we'd love to hear from you. Please upload your CV and covering letter explaining what you can bring to our team by Friday 25th June 2021. It is with regret that due to the high volume of applications we will only be able to respond to shortlisted candidates.

Jewellery Retail and Customer Care Assistant 

 

Salary £21,645.00

Alex Monroe jewellery is synonymous with a very british sense of style and a much-loved brand worldwide. Each and every piece is individually designed and handmade in England by Alex and his team. If you take pride in selling beautiful, high-quality products with impeccable customer service we may just have the perfect opportunity for you! We are looking to hire an experienced and enthusiastic, Retail and Customer Care Assistant for our boutique near London Bridge.

 

Summary of role and responsibilities

-Provide above-and-beyond customer service, in a warm and friendly manner.

-Tell our brand story, and develop and maintain friendly and on-going relationships with customers wherever possible.

-Respond to all email enquiries received through the Alex Monroe website via Freshdesk, and Live Chat messages in a timely manner, keeping a warm and friendly yet professional tone.

-Handle Alex Monroe customer service telephone calls, driving sales wherever possible, in line with the brand’s ethos.

-Administer all pieces of jewellery received into Alex Monroe for Repairs & Reconditioning, providing assessment of the piece, accurate logging and an efficient service.

-Liaise constructively and build good working relations with clear communication to all other departments and colleagues across the company.

What you will bring to the role:

-An experienced luxury retail sales rep, preferably from a Jewellery background with a proven sales record.

-Prior knowledge of jewellery, metals, diamonds and gemstones would be beneficial.

-Confidence in sharing knowledge with new and existing members of your team.

-Keen eye for detail

-Good administrative and organisational skills.

-An interest in operational procedures

-Excellent customer service and interpersonal skills

-Passion and enthusiasm that is exuded and infectious to others!