Working at Alex Monroe
At Alex Monroe we design, manufacture and sell beautiful jewellery. We’re really all about people. We have a wonderful bunch of people working here, and a wonderful lot of customers too!
Everything is handmade right here in the UK by skilled craftspeople, from our fantastic newly built workshops in the heart of London. Our purpose built flagship store in London Bridge also houses our Bespoke department and our Sales and PR team.
It’s a fun place to work, very exciting and ever growing. Often fast paced and very busy. We all love what we do and that is reflected in our work ethic. We take our work seriously but have fun while we do it.
We value diversity, creativity, and individuality. To work here it’s a great help if you’re an energetic, flexible, and are generally a yes-can-do kind of a person.
Because it’s such a fun place to work jobs don’t come available very often. But when we find a real star we do everything we can to keep them. So watch this space and we’ll keep you informed of any changes!
Many thanks,
Alex Monroe (Founder)
Current Vacancies:
Jewellery Boutique Sales Assistant
Alex Monroe jewellery is synonymous with a very british sense of style and a much-loved brand worldwide. Each and every piece is individually designed and handmade in England by Alex and his team. If you take pride in selling beautiful, high-quality products with impeccable customer service we may just have the perfect opportunity for you! We are looking to hire an experienced and enthusiastic, Retail and Customer Care Assistant for our boutique near London Bridge.
The Role
Provide above-and-beyond customer service, in a warm and friendly manner. Tell our brand story, and develop and maintain friendly and on-going relationships with customers wherever possible.
Respond to all email enquiries received through the Alex Monroe website via Freshdesk, and Live Chat messages in a timely manner, keeping a warm and friendly yet professional tone.
Handle Alex Monroe customer service telephone calls, driving sales wherever possible, in line with the brand’s ethos.
Administer all pieces of jewellery received into Alex Monroe for Repairs & Reconditioning, providing assessment of the piece, accurate logging and an efficient service.
Liaise constructively and build good working relations with clear communication to all other departments and colleagues across the company.
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Advise and sell to our customers in our Snowsfields and Floral Street boutiques, engage customers, and tell our brand story.
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Ensure that our stores are always an attractive place to visit.
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Assist with stock management as required.
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Assist with other projects, such as preparation for and hosting special customer events.
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Respond to general enquiry emails received via Freshdesk, and Live Chat messages providing customers with well-constructed responses and clear information.
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Respond to telephone enquiries with a positive and friendly manner, maintaining composure when potentially faced with a large volume of calls.
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Provide accurate information for customers, following Alex Monroe Customer Care guidelines and policies at all times.
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Log and assess items received for repair / reconditioning, contacting customers with their quote upon receipt, also reassuring them that their pieces have been safely received.
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Liaise with our workshop Repairs Technician for advice where necessary, and work together to plan workloads and lead times, to ensure that customer expectations can be met and maintained.
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Take payments for repairs, ensuring that they are all efficiently recorded, and chase those that remain unpaid.
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Ship completed repairs back to customers in a timely manner.
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Wherever possible, go the extra mile for the customer, ensuring they receive the best advice and service, and have an outstanding experience with Alex Monroe.
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Drive sales across the business whenever possible, in a warm and non-pushy way.
Skills & Expertise Required
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Proven customer support experience, with a focus on putting the customer first.
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Comfortable on the shop floor, selling with our AM ‘Guiding Principles’ and working as a team to meet daily targets.
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The ability to communicate in a range of formats is essential, and everyone who walks through our doors, emails or telephones should be treated equally, and as a potential long-term customer.
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Great organisational skills and attention to detail.
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Ability to multi-task, prioritise and manage time effectively and efficiently.
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Ability to assess customers’ needs, adapting to different personalities accordingly, to provide the best resolution.
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A strong commitment to always see things through - doing whatever you need to, to fulfil your promise to a customer.
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Patience to listen to customer’s concerns, and ability to resolve issues or complaints in a calm and brand-appropriate way, finding and offering solutions to ensure a positive resolution.
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A positive, can-do attitude, taking ownership and responsibility of tasks with a flexible and enthusiastic approach.
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This role is perfect for someone who gets a ‘buzz’ from helping customers, and is willing to go the extra-mile to please a customer and build trust and loyalty.
Additional Responsibilities
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Seek information, and continuously develop knowledge about the brand positioning and the jewellery marketplace.
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Support Alex Monroe in developing and maintaining a positive and friendly working environment for all employees.
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Promote good teamwork, liaising constructively with clear communication to your team, and colleagues in all other departments.
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Proactively participate in our company goal to be environmentally conscious and sustainably minded.
If you have a genuine passion for our jewellery, experience of working in a luxury retail environment and the skills to provide outstanding customer service, we'd love to hear from you. Please upload your CV and covering letter here explaining what you can bring to the team by 9th October 2020. It is with regret that due to the high volume of applications we will only be able to respond to shortlisted candidates.
