What are my payment options with Klarna?
When you choose to pay later with Klarna, you can pay with debit or credit card.
Payment for your Pay later in 3 will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment.
I have been asked to go to Klarna's site. Is this correct?
If you have chosen to Pay later, Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card.
What happens if I cancel or return my order?
As soon as Alex Monroe have accepted your cancellation/return, then Klarna will cancel the statement or refund your payment. If you chose Pay later in 3, Klarna will cancel any future scheduled payments as well as refund any amounts due. Refunds will be processed within 5-7 business days.
How does Pay later in 3 work?
Pay later in 3 will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by Alex Monroe and instalments 2 and 3 are scheduled 30 and 60 days later, respectively.
What do I need to provide when I make a purchase?
If you want to make a purchase with Klarna using Pay later in 3, you'll need to provide your mobile phone number, email address, current billing address and a debit or card card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.
Will a credit search take place against me?
Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Alex Monroe run credit searches against you that could impact your credit rating.
What happens if I don’t pay for my order?
Payment is due 30 days after the item is shipped. To help you pay on time, we'll alert you two days before payment is due – you'll receive email reminders to pay – and, if very late, we’ll also send you a text or letter, too. If you fail to pay Klarna for your order, your credit score will be affected.
Pay later in 3
Klarna will automatically attempt to collect your payment for your Pay later in 3 purchase at Alex Monroe from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment.
Is my payment information safe?
Payment information is processed securely by Klarna. No card details are transferred to or held by Alex Monroe. All transactions take place via connections secured with the latest industry standard security protocols.
I still have questions regarding payment, how can I get in touch?
Visit Klarna’s Customer Service page for a full list of FAQ’s and live chat support or call Klarna on 020 300 50833.