For single earring replacements, please ensure you return the existing earring to us for a complimentary reconditioning.
If you require a replacement chain, please ensure you enclose the pendant and chain (if applicable) in your package, so that we can attach it to your new chain.
Make sure to include your completed repairs form. Failing to include the completed form will result in a delay in processing your repair.
Return the item to us via a secure, trackable service. If you are in the UK, we recommend Royal Mail Special Delivery service that requires a signature.
Alex Monroe Ltd. does not accept any responsibility for return postage costs, nor for any items lost, stolen or damaged in transit. These responsiblities are those of the customer.
When returning an item from overseas, please still make sure to follow the above steps.
Alex Monroe Ltd. does not accept any responsibility for return postage costs, nor for any items lost, stolen or damaged in transit. These responsiblities are those of the customer. Therefore we strongly recommend using a secure and tracked service to return the goods to Alex Monroe.
Please take care if a customs declaration form is required, to correctly mark the goods as a 'Returned Item'. This will ensure that no additional customs fees are incurred. In the instance that a item is incorrectly marked and a customs fee is incurred, this may be passed onto the customer. This may also delay the returns process.
If you are at all uncertain about how to correctly fill in the customs form, then please speak with the relevant customs or post department before returning the item. Alternatively you can contact the customer service team at Alex Monroe for further assistance on +442073786061.
Once your parcel is received, we will assess your jewellery and, if applicable, call you with a repair quote. Payment for chargeable repairs can be taken over the telephone. Chargeable repairs will only be processed once payment has been received.