Delivery Information

In light of the current situation with regard to COVID-19, we wanted you to know that for the time being, it is still business as usual at Alex Monroe.  We are checking official guidelines daily, and are ensuring every precaution is put in place to maintain the health and wellbeing of our customers and staff.

We are still processing and shipping online orders, however our Web team operates entirely in house and like most, we are currently a little under-resourced.

Orders will still reach you, however, for the time being, we are only offering a Standard Delivery option. We'll be keeping this free for all UK orders and whilst we will do everything we can to dispatch your order as quickly as possible, please note that this may now take up to two weeks from the date of purchase.

International Orders will be sent as normal, but they may also take up to two weeks to be dispatched from the date of purchase. As it currently stands, we haven't experienced any problems with orders being delivered but this might change as countries update their guidelines.

We have extended our returns policy to 6 weeks from date of purchase and will be doing our absolute best to process returns as quickly and efficiently as we can. As always, our Customer Care team will be on hand to answer any queries you may have - you can contact them here.

UK Delivery

Delivery times are for in stock items only.

Next Day Delivery is for working days only.

For Next Day Delivery, your order must be placed before 1pm (BST). For example to receive an order on a Tuesday please place your order on the Monday before 1pm (BST). For Monday delivery an order will need to be placed on Friday before 1pm (BST). If your order is placed after 1pm (BST) then it will be dispatched the next working day.

All deliveries are tracked. Express services must be signed for.

UK Public Holidays will affect delivery dates. We are unable to delivery on a Bank Holiday.

Your jewellery will come carefully packaged in a branded jewellery gift box.

International Delivery

Delivery costs £10.00 per order. We use Royal Mail International Mail services.
Delivery times are estimated between 3-10 working days from the date of dispatch. 

* Please note that delivery times are dependant on the stock availability of your item. Estimated delivery times will be shown clearly at the checkout. Once your order has been dispatched, you will receive a confirmation email with tracking details. 

Your parcel will need a signature on arrival, so unfortunately we cannot send to an unmanned PO BOX.


Australia, New Zealand and South Africa

When shipping to these countries we are now only able to do so via a courier service as Royal Mail are unable to guarantee safe delivery of your order.

How your order will arrive

Your order will be dispatched in an unbranded external envelope.

Jewellery is packaged in an Alex Monroe jewellery box, which is packaged in a protective external box.

All gift vouchers will be sent in a rigid envelope to help prevent damage whilst in transit.

Books will be sent in protective cardboard wrap packaging to help prevent damage whilst in transit.

VAT

All orders being dispatched to the EU are inclusive of VAT (20%).

Non EU orders are exclusive of VAT (20%). This is removed from your order at the checkout.

*Please be aware that any duty and taxes that may be due in the country of destination, are the responsibility of the customer.