Delivery Information
International Orders
Whilst we are now able to ship to Mainland Europe again, please be aware that Royal Mail is expecting delays of up to 2 working days for delivery to some countries. This is constantly changing as local Covid-19 regulations are updated.
Royal Mail is monitoring for new announcements that may impact additional countries. The complete and constantly updated list of affected countries can be found on their website. Royal Mail International Incident Bulletin
UK Delivery
UK Standard Delivery | Free | 2 - 3 Working Days | |
Next Day Delivery | £10 | Next Working Day | Order before 1pm (BST) |
Delivery times are for In Stock items only.
All deliveries are tracked.
UK Public Holidays will affect delivery dates. We are unable to deliver on a Bank Holiday.
Your jewellery will come carefully packaged in a branded jewellery gift box.
International Delivery
Delivery costs £10.00 per order. We use Royal Mail International Mail services.
Orders will be dispatched within 2 -3 working days, with estimated delivery times between 3-10 working days from the date of dispatch.
* Please note that delivery times are dependant on the stock availability of your item. Estimated delivery times will be shown clearly at the checkout. Once your order has been dispatched, you will receive a confirmation email with tracking details.
Your parcel will need a signature on arrival, so unfortunately we cannot send to an unmanned PO BOX.
Australia, New Zealand, Netherlands and South Africa
When shipping to these countries we are now only able to do so via a courier service as Royal Mail are unable to guarantee safe delivery of your order.
How your order will arrive
Your order will be dispatched in an unbranded external envelope.
Jewellery is packaged in an Alex Monroe jewellery box, which is packaged in a protective external box.
All gift vouchers will be sent in a rigid envelope to help prevent damage whilst in transit.
Books will be sent in protective cardboard wrap packaging to help prevent damage whilst in transit.
VAT
All orders being dispatched to the EU are inclusive of VAT (20%).
Non EU orders are exclusive of VAT (20%). This is removed from your order at the checkout.
*Please be aware that any duty and taxes that may be due in the country of destination, are the responsibility of the customer.