Our online store and office will be closed from 24th December 2016 until 2nd January 2017. All orders placed during this period will be processed on our return.
At Alex Monroe, each piece of jewellery is lovingly hand made in London by a team of highly skilled jewellers. Many of the pieces available for purchase from our website are made specially to order, therefore we ask that you please be aware of our delivery times.
If your item is in stock, please allow 2-3 working days for dispatch and delivery from the date that you place your order. If we are required to make your piece of jewellery at our London workshop, please allow a possible 2-3 weeks from the date that you place your order, until your jewellery is dispatched for delivery.
Our fine jewellery collections, including all 18ct solid gold and platinum jewellery will take up to 4-6 weeks to make before it is ready to be dispatched for delivery.
Delivery costs £6.00 per order. We use Royal Mail Special Delivery, a secure, next day delivery service which requires a signature upon receipt.
Please note that although this is a next day delivery service - we will need to make the jewellery first once your order has been placed. Therefore the next day delivery time is from the date of dispatch, not the date the order is placed. You will receive a confirmation email when your order has been finished and dispatched.
Delivery costs £10.00 per order. We use Royal Mail International Tracked & Signed service. Delivery times are estimated at 5-9 working days from date of dispatch.
Please note that we will need to make the jewellery once your order has been placed,. Therefore the next day delivery time is from the date of dispatch, not the date the order is placed. You will receive a confirmation email when your order has been finished and dispatched.
Your parcel will need a signature on arrival, so unfortunately we cannot send to an unmanned PO BOX.
How your order will arrive
Your order will be dispatched in an unbranded external envelope.
Jewellery is packaged in an Alex Monroe jewellery box, which is packaged in a protective external box.
All gift vouchers will be sent in a rigid envelope to help prevent damage whilst in transit.
Books will be sent in protective cardboard wrap packaging to help prevent damage whilst in transit.
All orders being dispatched to the EU are inclusive of VAT (20%).
Non EU orders are exclusive of VAT (20%). This is removed from your order at the checkout.
*Please be aware that any duty and taxes that may be due in the country of destination, are the responsibility of the customer.*
Once an order is dispatched, you will receive a notification email, with a tracking number and details of how to track your parcel.
Most of the time your order will be dispatched in a few days. But if you have left it a bit late and need something sooner, or by a specific date, then just give our Boutique a call on +442073786061.