In light of the current situation with regard to COVID-19, we wanted you to know that for the time being, it is still business as usual at Alex Monroe. We are checking official guidelines daily, and are ensuring every precaution is put in place to maintain the health and wellbeing of our customers and staff.
We are still processing and shipping online orders, however our Web team operates entirely in house and like most, we are currently a little under-resourced.
Orders will still reach you, however, for the time being, we are only offering a Standard Delivery option. We'll be keeping this free for all UK orders and whilst we will do everything we can to dispatch your order as quickly as possible, please note that this may now take up to two weeks from the date of purchase.
International Orders will be sent as normal, but they may also take up to two weeks to be dispatched from the date of purchase. As it currently stands, we haven't experienced any problems with orders being delivered but this might change as countries update their guidelines.
We have extended our returns policy to 6 weeks from date of purchase and will be doing our absolute best to process returns as quickly and efficiently as we can. As always, our Customer Care team will be on hand to answer any queries you may have - you can contact them here.